Suzanne Neufang

Travelocity believes that customers deserve great travel experiences. That's why it created its own Travelocity Customer Bill of Rights and realigned its entire organization so that its products, policies and employees protect them. It's on the foundation of this work, strengthened by its commitment to continually get better at what it does, that it offers the Travelocity Guarantee. The Travelocity Guarantee is its seal on customers traveler rights, a promise to its customers that they'll do their utmost to take care of its customers-that when they book with Travelocity, 'customers never roam alone.' This promise extends to its entire trip experience; it even includes a low price guarantee to assure that they are getting a great deal for the travel they want.