Edson Pfeiffer

Atento Brasil Sa provides customer relationship management (CRM) services. Its services can be classified under categories Sales, Marketing, Customer Services and Consultancy for Contact Centers. It offers multichannel services, that is through Internet chat, e-mail, web call back, telephone, voice as well as video conference, joint navigation and fax. It provides services such as campaign planning, telesales campaigns, market research, information & specialized managment, commercial information, management of indidents/complaints, client retention, collection management, client satisfaction studies and data management. It also provides consultancy services in human resources, technology, operation and quality management. The company has 14 contact centers in seven Brazilian capitals: São Paulo, Río de Janeiro, Belo Horizonte, Porto Alegre, Salvador, Brasilia and Goiania. Atento Brasil was founded in 1999 and is headquartered in São Paulo, Brazil.